South Haven Health System is getting national recognition for its customer service. The American Alliance of Healthcare Providers has awarded SHHS the National 2013 Top Hospital of the Year for Customer Service Excellence. Each quarter, approximately 450-hospitals across the country are rated for service quality. The top 100 are recognized as Hospitals of Choice, and one is chosen as the #1 Top Hospital. The selection process includes secret shopper reviews, evaluation of documents and an online visit.
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